MEMBERSHIP TERMS & CONDITIONS

The Membership Terms and Conditions mentioned herein shall form an integral part of the Membership Application & Agreement Form (MAAF) duly signed by the Member and shall be binding upon the Member. They shall govern the obligations and rights of FIT N GLAM LADIES GYM LLC.

1. DEFINITIONS

“Company” shall mean FitnGlam Ladies Gym LLC having its registered office at Al Ghurair Warehouses, Al Quoz, Dubai, UAE.

“Club” shall mean and include all branches of the Club operated by the Company depending on the category of the Membership.

“Club Staff” shall mean and include the Company, and its directors, fitness professionals, employees and consultants.

“Club Tiers” shall mean:

Classic Membership:       access to your chosen Home Club branch of FitnGlam

Dual Membership:          access to two of your chosen branches of FitnGlam

Multi Membership:          access to three or more branches of FitnGlam

“Member” shall mean an individual who has been issued an RFID wristband with a unique Membership ID Number by the Company for accessing and using the facilities provided at the Club.

2. PERSONAL DETAILS

All information provided at the time of registration must be true and correct, the Member shall be solely responsible and liable if said information is found incorrect. The Company reserves its right to terminate a Membership without notice or refund of any Membership Dues if the information provided is found to be incorrect at any point of time. A Member also agrees to provide additional information as and when demanded by the Company. To apply for Membership, photo identification (Emirates ID or passport), are required, in addition to a valid phone number and e-mail address for yourself and a person to be contacted in the case of any emergency.

3. MEMBERSHIP CATEGORIES

The Company offers several types of Membership and once the applicant chooses a particular type of Membership, she will be entitled to the privileges applicable to the Membership type selected. The different types of Membership are GYM, GYM & CLASSES AND ALL-INCLUSIVE applicable across all Club Tiers – Classic, Dual and Multi Access.

4. MEMBERSHIP ENTITLEMENT

a.   The Company is not obliged to accept the online registration of every applicant and shall have the right to reject and/or refund the money paid at the time of applying for Membership. Subject to the Company’s approval, Membership entitlement begins immediately from the date as mentioned and or detailed in the MAAF and the acceptance of the Club Rules by the Member, as specified from time to time by the Company. A Member is entitled to access and use the facilities and services of the Club only during the specified operating hours of the specific Club.

b.   Last admission will be allowed one (1) hour before closing and you are requested to leave the Club premises punctually at the time of closing. The Clubs’ normal hours of operation are indicated at the Club reception, website and social media accounts. The Management reserves the right to adjust the hours for the purposes of cleaning, decorating, repairs, and special private functions and holidays. The Management shall endeavour to give reasonable notice of any change in the hours of operation.

c.   Membership is available to an individual who is 16 years of age and above subject to the applicant furnishing a valid document confirming age; acceptance of such document shall be at the sole discretion of the Company. All applicants under the age of 16 years must obtain consent from their Parent/Guardian (Legal Representative) and may only access the gym with a qualified and approved FitnGlam Personal Trainer; other activities may only be attended if expressly offered for patrons under the age of 16.

d.   The Club will start all memberships on the date of purchase. A Member may postpone the start date at the discretion of the General Manager; such requests must be made in writing.

5. MEMBERSHIP RFID WRISTBAND AND APP USAGE

a.   On successful application, including acceptance of the Membership Terms & Conditions along with the payment of the requisite Membership dues, the Club shall issue the Member an RFID wristband. The RFID wristband shall always remain the property of the Company and is non-transferable.

b.   If any person other than the Member is found in possession of the RFID wristband and using the same in order to access the Club, then the Membership of the Member to whom the RFID wristband was issued shall be immediately terminated without any notice, and/or refund of any Membership dues to the Member; the Membership subscription payable for the balance minimum term by the Member shall stand payable and recoverable by the Company. The trespasser in possession of the RFID wristband shall be asked to leave the Club premises after returning it to the Company and a payment of a fee equal to the one (1) day guest pass. If the trespasser does not pay such fees, the Member concerned shall be liable for the same.

c.   In the event a Member has lost her RFID wristband, then the Company will issue a replacement on receipt of payment.

d.   When you sign up for Member services using the FitnGlam app, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another Member at any time or to disclose your password to any third party. You agree to notify FitnGlam immediately if you suspect any unauthorised use of your account or access to your password. You are solely responsible for all use of your account.

6. MEMBERSHIP DUES, PAYMENT OPTIONS AND RENEWAL

a.   The Membership dues are non-refundable and subject to change without notice. The Member shall be required to pay for three-month (3), six-month (6) and twelve-month (12) upfront Memberships in full before access and associated benefits to the Club are granted.

b.   On expiry, the Membership will automatically be cancelled, and the Member must renew her Membership within one (1) month to be eligible for previous rates; current Club prices will be applicable thereafter. All dues must be settled in full to continue accessing the facility.

c.   A Member choosing the instalment option for a twelve-month (12) Membership is required to pay their Membership subscription on a recurring month-on-month basis. The fee will be deducted from the original UAE-issued debit or credit card on the first (1st) of each calendar month; defaulted payments will be automatically added to successive billing-runs on the fourth (4th) and seventh (7th) of the month. In the event of a default by the Member in making timely payments then the Membership shall remain suspended for the entire period of the default and such suspension shall be revoked only on the payment of the payable monthly subscription.

d.   Valued Added Tax (VAT) and other charges levied by the government are included in all prices for memberships, products and services displayed by FitnGlam.

7. CANCELLATION AND TERMINATION OF MEMBERSHIP

a.   A Member can apply for the cancellation of her twelve-month (12) Membership (not applicable to upfront payments), by sending an email to the Home Club after the completion of the minimum contract period of four (4) months.

b.   All monthly-paid Memberships are open-ended; therefore, the Company will continue to deduct Membership dues until a request to cancel is received from the Member. Memberships paid in instalments do not automatically cancel after the initial minimum term of four (4) months. Such requests must be made in writing to the Club before the 20th of the month for the next month to be considered as the last month of dues – the Member will still have full access to all services and amenities as per the contract. The Member shall obtain confirmation in writing from the Club that the Termination has been applied.

c.   The cancellation shall not take effect until the Company approves the same and has received all the Membership dues and cancellation fees, if any.

d.   A Member whose Membership is terminated by the Management shall forfeit all the privileges of Membership with immediate effect without claim of any refund of monthly Membership dues, other than any monthly Membership dues paid in advance. On termination, the Member will be required to return her RFID band and shall settle any outstanding debts. Termination may take place without notice and with immediate effect if:

  • Membership fees are unpaid for three months, thereafter the Management also has the right to continue to attempt to charge for these dues accordingly. This includes any other fees such as Personal Training etc. that remain unpaid after the due date. Legal action will be taken to recover any outstanding dues from the Member. You may not join any of our Clubs until the outstanding amount is paid.
  • A Members’ conduct, whether such conduct is the subject of complaint by another Member or Members, is such that in the reasonable opinion of the Management, it is harmful to the character and/or interests of the Club.
  • A Member is rude, aggressive or in any way disrespectful to another Member or to any of the FitnGlam employees, this includes foul and bad language.
  • The Company is of an opinion that the Member shall have committed any breach of the Club Rules & Regulations that the Club has in place.
  • A Member is soliciting and selling private services such as Personal Training or merchandise of any type to any Member as this is strictly prohibited.
  • Upon notice in writing, the Company is of the opinion that the Member is not a suitable individual for continued Membership of the Club.
  • A Member is found to have violated the privacy of any other Member within the shower and/ or changing rooms or are caught in lewd or compromising actions, this includes ignoring or disrespecting the Club’s ‘No Nudity’ policy in the changing room area.
  • A Member is found to be smoking (including vape devices), drinking alcohol or under the influence of mind-altering substances.
  • ix. An attempt is made to bring pets or other animals inside the premises.
8. UPGRADE OF MEMBERSHIP

A Member can upgrade the status of her Membership anytime during the Membership term, she shall be contractually bound by her original minimum contract period. This includes upgrading to DUAL or MULTI Club status once the difference in dues is paid.

9. CHANGE OF HOME CLUB

In the event a Member wishes to change Membership from an existing Home Club to another FitnGlam Club in the UAE, she shall be liable to abide by the Club rules, as specified from time to time, of the new Club. The Member is also liable to pay the difference in membership subscription if their current Membership type is unavailable in the new Club. The Member will also be charged a non-refundable one-time transfer fee .

10. TRANSFER OF MEMBERSHIP

A Member can request and apply for the transfer of their Membership to another person if she qualifies to be a Member under the Club rules, as specified from time to time, and agrees to accept the Membership Terms & Conditions. The transferring Member is required to pay a Transfer Fee to the Home Club. In this case the balance minimum term of the transferred Membership will get transferred to the new Member who will need to sign a fresh MAAF and pay the applicable fees. The request for the transfer must be made by the Member to the Business Support Manager of the Home Club and the permission for the transfer shall be provided at the sole discretion of the General Manager of the Home Club. Transfer of such a Membership can only be made within the same category and in case of transfer to another Membership type or category which is at a higher rate at the time, the differential in dues will need to be paid.

11. FREEZING OF MEMBERSHIP

a.   To “freeze” a Membership, contact Club Management via the FitnGlam app or via email.

b.   All members with upfront [pre-paid] membership status must pay the freeze fee (if applicable), at the time of request; a payment link will be sent to you if required. Upfront memberships end date will be adjusted according to the number of weeks equivalent to the frozen period.

c.   Freeze fees for those on a monthly instalment payment plan will be added to the next billing cycle; monthly membership freezes will be on a prorate basis, the month following your freeze will be subsidised based on the total amount of days your account was frozen the previous month.

d.   Seven (7) working days’ notice is required to freeze your Membership and no backdating is allowed.

e.   Maximum freeze period is three (3) months and two (2) months for annual and six (6) month memberships respectively; freezing any three (3) month Membership is prohibited.

f.   Minimum freeze period is ten (10) days applicable across all membership types and durations.

g.   You cannot use the Club while your Membership is frozen.

h.   Eligibility for complimentary Membership freeze includes illness, injury and pregnancy if accompanied by a letter or certificate from a medical professional stating exercise is prohibited for a specified period of time.

12. GUESTS AND VISITORS

a.   A non-member may use a maximum of two (2) complimentary guest passes per month; regular “guests” will be subject to day pass fees.

b.   Members introducing guests shall ensure that their guests complete the guest register and pay the guest fee to obtain their guest pass.

c.   For security reasons, all guests and visitors are required to provide a photo ID such as Emirates ID or Passport copy when visiting a Club. A copy and/or ID number will be retained on record.

d.   A guest pass that has been issued on a ‘complimentary’ basis must be used in line with the stated T&Cs.

e.   Members are not permitted to use a guest pass to gain access to the Club or use any paid facilities without charge unless authorised by Management.

f.   Guests will have the same Membership privileges as the Member who introduced them and will be subject to the same Club rules and limitations of liability as the Member. It is the responsibility of the Member introducing a guest to ensure that their guest complies with the Club rules.

g.   The Management reserves the right to exclude any guest from the Club without giving any reason for doing so and change the charges levied for guest passes from time to time.

13. REFUND AND EXCHANGE POLICY

a.   The Company shall not be held responsible for changes in the Government laws or regulations, as such FitnGlam is not liable for refunds if the Club’s facilities, services, and operating hours are affected because of the same.

b.   A Member shall not receive any refunds partial or otherwise if they have signed up for Membership during a Club pre-sales period and the Club’s opening has been delayed. As such, the Membership will begin from the day the Club is officially opened.

c.   A Member who makes an upfront payment for any Membership or service is not entitled to any pro-rata refund of any amounts paid by them towards said unused Membership term or service, except where the cause for such termination is not attributable to her.

d.   The policy for returns or refunds on retail purchases is 14 days, where an item can be returned for a full refund or exchanged if the customer has a proof of purchase (receipt), and the item has not been used or tampered with. If a receipt is not presented, only FitnGlam store credit will be offered and used within the specified time.

e.   The consumer shall not be entitled to refund or exchange retail items in the following cases:

  • On food and drink or other perishable items unless it can be demonstrated it is not fit for purpose
  • The Item was available elsewhere at a lower price.
  • The item was free from any defects. In the event of a defect, the consumer is entitled to the item(s) being repaired or replaced, considering the nature of the product during the warranty period.

f.   In the exceptional circumstance a refund is granted by Management, it will be credited in the same format as the original payment and can take up to 15 working days to process.

14. HEALTH AND SAFETY

a.   The Member warrants she is in good physical condition and knows of no medical or other reason why she is not capable of engaging in an active or passive exercise programme; such exercise would not be detrimental to her health, safety, comfort, or physical condition. A Physical Activity Readiness Questionnaire (PARQ) should be completed upon registration.

b.   The Member shall not use any Club facilities whilst suffering from any infections or contagious illness, disease, or other ailment such as open cuts, abrasions, open sores, or minor infection, where there is a risk that such use may be detrimental to the health, safety, comfort, or physical condition of other Members.

c.   All Members are required to complete the mandatory Elevate Induction session, before commencing their exercise programme with one of the Club’s Fitness Instructors, thereafter any further training sessions can be conducted; Members unsure about any equipment should consult a member of staff.

d.   Fitness Instructors are authorised to stop anyone from exercising if in their opinion the Member/guest is exercising in a manner that may result in injury to themselves or others. Users must abide by the guidance of the Fitness Instructors.

e.   Members should be considerate of others by using their workout towel when using any of the exercise stations and wipe down equipment with hygienic wipes located throughout the Club.

f.   Members are requested to return all portable equipment to designated areas for safety purposes; it is not permitted to remove said items from any FitnGlam branch.

g.   Members should utilise mobile phones and other devices for communication and/or entertainment purposes using ear/headphones to ensure other patrons are not disturbed or distracted.

h.   For health and hygiene, Club users are requested to shower before entering the sauna, steam room and solarium.

i.   Members or guests may not use the facilities of the Club whilst under the influence of alcohol, narcotics, or other mood-altering substances. FitnGlam operates a strict no smoking policy, this includes the use of vape devices.

j.   For safety and hygiene purposes, eating is not allowed in undesignated areas.

k.   It is the Member’s responsibility to update the Club in writing with any information that might affect their ability to engage safely in physical activity in the Club(s).

l.   Members and their guests exercise and use the facilities at their own risk.

15. DRESS CODE

All Members and guests are required to wear proper gym attire when exercising; no denim or clothing with studs or other embellishments that may damage equipment or become a safety hazard are permitted. Closed toe, non-marking, rubber soled sports shoes are recommended; training in socks or barefoot is done at your own risk. Members should remain modestly dressed when using the sauna, steam room and changing areas. Nudity is not permitted; Members are requested to use the private changing cubicles provided.

16. LOCKER USAGE

a. Temporary lockers will be provided by the Club and must be cleared daily. Unclaimed properties will be kept by the Club as per Lost and Found Policy, after which the Management reserves the right to dispose of the items in any way it sees fit. The Management does not take any responsibility for the items kept in the lockers.

b. Do not keep any money or valuables in your locker. FitnGlam cannot be held responsible for any loss or damages.

17. LOST AND FOUND

a. Any items claimed to be forgotten or lost by the Member during their visit to any FitnGlam location shall not be the responsibility of the Club. If any items lost are found by the Club, the same shall be retained as follows:

  • Valuables (including electronics)_________6 months
  • Non valuables_________________________3 months
  • Perishables and heavily soiled items_____Discard immediately

b. If items are not claimed within these timeframes, the Club retains the right to discard as they see fit. The Company bears no responsibility or liability for the safekeeping and/or custody of any lost items.

18. CONDUCT AND USE OF CLUB FACILITIES

a. The use of mobile phones with camera features and/or any other types of visual recorders and subsequent posting on social media must be used with caution. Images and videos taken must not include other patrons; such instances are considered as a privacy violation and a complaint can be filed against you under the cyber laws in the UAE for breach of privacy.

b. Members and guests are not allowed to bring their own food and/or drinks into the Club.

19. SERVICES

The Company may offer additional services at some Clubs inclusive of but not limited to Personal Training, and other special programs and services. These services will incur additional charges and/ or fees and have separate Terms & Conditions. A Member must enter into an agreement for any such additional services provided by the Club, prior to using these services.

Personal Training and EMS:

a. Can only be conducted by FitnGlam employed trainers.

b. All conducted sessions must be signed as complete on the day.

c. All sessions must be completed before or on the contract expiry date, any extension must be authorised by the Fitness Manager after ensuring all relevant paperwork to support the extension has been received e.g., medical certificate

d. The Club reserves the right to provide a replacement Personal Trainer in the event the current trainer is not available.

e. Sessions must be cancelled at least 24 hours in advance of the scheduled appointment time. Failure to do so or attend a scheduled personal training session without notice will result in the session being fully charged.

f. All personal training sessions purchased are non-refundable and non-transferable.

Group Exercise Classes:

a. Advanced booking is required via the FitnGlam app.

b. Arrival 15 minutes before the start of class is required for first-time attendees of all programs for health and safety purposes.

c. Failure to show or cancel a booked class within six (6) hours of the start time will result in a suspension of access to class bookings for 24 hours for the first offence, second violation is 48 hours and third violation seven (7) days.

d. Members are not allowed to enter the studio once the class has started.

e. Members are asked to refrain from using mobile phones in classes.

f. Members are asked to use appropriate closed toe, non-marking, rubber soled sports shoes when participating in all classes, except for those held in the Mind Body studios.

g. Specialised classes will be offered at an extra fee and will be advertised accordingly.

h. Group exercise classes are available to Members with All Inclusive subscriptions and clients with active class packages.

i. Members must not use the studios unless permission has been granted from the Fitness Manager or General Manager.

Solarium:

a. Clients use the tanning machines at their own risk.

b. Tanning services are available to those aged 16 years old and above only.

c. All minutes and packages purchased are non-refundable, non-transferrable and must be used within the validity period.

d. We recommend leaving 48 hours between sessions.

e. It is required for the client to wear eye protection/goggles during tanning sessions.

f. Avoid tanning sessions when taking medications that can increase your sensitivity to UV light and therefore might cause sunburn. Some of these medications include but are not limited to antibiotics, anti-depressants, diuretics, and blood pressure medicine.

g. Do not wear cosmetics such as perfume, make-up, and deodorant before a tanning session. It is common that these cosmetics increase the sensitivity of your skin and can also increase the chance of sunburn.

20. PROMOTIONS AND OFFERS

a. One voucher or entry per person.

b. Offers cannot be combined.

c. You must present the voucher to be eligible for promotion redemption.

d. Lost vouchers will not be replaced, only original vouchers are valid.

e. You must follow the redemption rules as stated on the voucher.

f. Not redeemable for cash and not exchangeable.

g. Membership must be valid/active and clear of arrears at the time of voucher usage.

h. Voucher redemption remains subject to Management discretion.

21. INTELLECTUAL PROPERTY AND TRADEMARK

a. All brandings, designs, logos, and Club interiors follow the FitnGlam Brand Manual. Members and/or guests are not allowed to photograph or copy any Club interior designs, promotional materials, tag lines, themes, or concepts. FitnGlam reserves the right to proceed with legal action to any Member caught distributing, sharing, or supplying such content to any third-party vendor or competitor.

b. The content on the FitnGlam website and app, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features, and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to FitnGlam, subject to copyright and other intellectual property rights under the law. Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.

c. The Company website may contain links to third-party sites that are not owned or controlled by FitnGlam.

22. MOBILE SERVICES

FitnGlam Services may include certain services that may be available via your mobile phone, including but not limited to:

a. Booking and/or purchase FitnGlam services and products via your mobile phone.

b. Receiving and reply to FitnGlam messages.

c. Browsing FitnGlam from your mobile phone.

d. Accessing certain FitnGlam features through a mobile app you have downloaded and installed on your mobile phone

We do not charge for these Mobile Services. However, your carrier's normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain mobile services may be prohibited or restricted by your carrier, and not all mobile services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the services are available for your mobile device(s), and what restrictions, if any, apply. By using the mobile services, you agree that the Company may communicate with you regarding FitnGlam and other entities by SMS, MMS, text message or other electronic means to your mobile device; certain information about your usage of services may be communicated to us.

23. COMPLAINT/GRIEVANCE OR FEEDBACK

a. The Company shall always endeavour to provide the required facilities and services at its Clubs, however, in case of any complaint/grievance or feedback received in writing at front desk of the Home Club or via email with respect to the facilities and services provided to a Member, the Club Management shall endeavour to contact Members and guests within seven (7) working days and address the complaint/grievance or feedback.

b. Defamatory remarks made on social media or by any other electronic means (including WhatsApp, websites, SMS, and email) regarding the Company, Club and/ or Club Staff may be an offence under Federal Law No. 5 of 2012 (the “Cyber Crime Law”). Such acts will be taken seriously by FitnGlam within the fullest extent of the law.

24. CHANGE OF RULES AND FACILITIES & SERVICES

a. The Company may, at its sole discretion, add, remove, or amend the Club rules, including but not limited to the operating hours and the services and facilities provided by the Club due to regulatory, administrative and/or commercial compulsion or for any other reason considered necessary by the Company.

b. Any such additions, deletions or changes from time-to-time will be notified to all Members through a medium as the Company feels appropriate by a notice of five (5) days, except for emergencies.

c. The Company reserves the right to suspend the operation of any branch for the purpose of repair and maintenance of the Club(s) without any Membership rebate for a period which shall not exceed one (1) day and if at any time such period exceeds beyond three (3) days, the Club may, by written notice, communicate the transfer of their Membership to another Club, or grant the Member with a complimentary time freeze for the said period.

d. By agreeing to this Terms and Conditions document, the Member acknowledges and consents that each Club will provide certain services that could be unique to that location. The Member also agrees to release the Company from all liability if any or all services are reduced, modified, suspended, or eliminated due to external factors. Should a Member choose to cancel her Membership due to the modification, suspension, or termination of said services, the standard cancellation policy shall apply. The Member also agrees not to seek compensation for the elimination, reduction, or suspension of any services, either monetary or in services rendered in lieu of.

25. VERBAL AGREEMENT AND WAIVER

These Terms and Conditions can only be varied in writing signed by an authorised representative of the Company, and they override any verbal or by-conduct agreements. The Company shall not honour or entertain any verbal or by-conduct agreements that are claimed by the Member to have been made by any Club Staff or Club Management that are contrary to the Club rules, as specified from time to time.

26. LIMITATION OF LIABILITY

In consideration of being allowed to access the Club and participate in the [fitness] activities provided at the Club or at any location outside the Club, the Member hereby undertakes and declares that the Company and Club Staff are fully absolved of any or all liability. This includes from any injury or damage caused (whether fatal or otherwise) to her or any loss, damage or theft of any property belonging to, or brought into the Club premises by a Member or any guest occurring within the Club howsoever caused and that the Company/ Club’s contractual and legal rights and remedies, are independent and cumulative.

Any Club surrounding areas or facilities that are not under the direct management of FitnGlam, do not fall under FitnGlam responsibility and the Company accepts no liability for any injury or loss incurred through use of these facilities.

27. RELEASE AND INDEMNITY

FitnGlam, its associated companies, employees or agents shall not be responsible for any claims, demands, injuries, damages, or actions for negligence arising on account of death or due to injury, loss, damage, or theft to Member’s personal property arising out of or in connection with the use by a Member of any of the services, facilities on the premises of FitnGlam. The Member hereby holds the Company, its associated companies, employees, and agents harmless from all claims which may be brought against them by or on a Member’s behalf for any such injuries or claims aforesaid.

28. CONTACT US

If you have any questions about these Terms and Conditions, the practices of FitnGlam or its services, please contact us at: Al Ghurair Warehouses, Al Quoz, Dubai, UAE, call 800 FITNGLAM or via the App.

These Terms and Conditions have been updated and effective as of June 1st, 2022.

Appendix
Price List
Name Fee Description
Transfer Fee – Club AED250 Transfer from club to club
Transfer Fee – Membership AED250 Transfer of membership
Cancellation Fee AED250 -
Freeze Fee AED80 Per 30 days
RFID Replacement Fee AED50 -